Sharing our knowledge with clients so they succeed

Benchmarking and Research Studies

Clients ask us to provide additional information, research or to do specific studies for them.  The following are examples of reports that have been provided to different clients.

Washington State Legislature Joint Transportation Committee

Teenage Driving Study Commissioned by the Washington State Legislature Joint Transportation Committee

Final Report with Executive Summary (pdf 734 kb)

Executive Summary (pdf 361 kb)

Legislative Transportation Committee

An audit of the performance measures utilized by the Washington State Patrol.

TPAB WSP Final Report (pdf 264 kb)

TPAB Transmittal Letter and Summary Report (pdf 51 kb)

Consultant's Report

A slide show overview (pdf 106 kb)

Report Appendices

Appendix A - The Value Chain of Performance Measures (pdf 62 kb)
Appendix B - Performance Audit Definition (pdf 25 kb)
Appendix C - Interviewees and Interview Questions (pdf 58 kb)
Appendix D - 2004-05 Governor's Performance Agreement (pdf 239 kb)
Appendix E - WSP Balanced Scorecard (pdf 89 kb)
Appendix F - WSP Strategic Plan, Goals, Performance Measures, & Data Sources (pdf 41 kb)
Appendix G - Matrix of WSP Performance Measure Results (pdf 116 kb)
Appendix H - Benchmarking Findings (pdf 601 kb)
Appendix I - WSP's Performance Based Budgeting (pdf 65 kb)
Appendix J (Page 1) - Consistent Data Presentation (pdf 49 kb)
Appendix J (Page 2) - Strategic Plan Reporting Template (pdf 202 kb)
Appendix J (Pages 3 & 4) - IT High Level Project Schedule (pdf 29 kb)
Appendix J (Page 5) - Vehicle Data (pdf 39 kb)
Appendix K - References and Documentation Reviewed (pdf 54 kb)

WA State General Administration, Consolidated Mail Services

A benchmarking study of other internal mail services.

CMS Final Report (Word doc 264 kb)

Sound Transit

A study of other transit organizations across the nation and their use of performance measures.

Performance Measures Study (pdf 1012 kb)

CA Department of Transportation, Local Assistance

A report of a succession planning study with recommendations to management for implementation.

Caltrans Final Report (Word doc 380 kb)

CA Work and Family Committee

A report to illustrate to stakeholders the benefits and accomplishment of this Governor appointed committee.

Work and Family Final Report (pdf 1.9 MB)